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Is your jewelry gold plated?
Our all jewelry items are gold or rhodium plated.
Do you provide any guarantee or warranty of
your products?
Our products are high quality. But jewelry’s
life depends on how much you use and care for it. Therefore, any guarantee or
warranty cannot be provided. For longer jewelry life, please avoid water and
perfume and always store it in a closed box.
How long the jewelry is going to keep it
color/polish? Will it fade away?
Jewelry life depends on how on its frequency of
use and how well it is cared for. Therefore, it cannot be estimated that how
long the color is going to stay. In our experience, if it is properly cared
for, its color stays fresh for years. Therefore, for longer jewelry life, avoid
water and perfume and always store it in a closed box. Pack each jewelry item
separately with a tissue paper, plastic bag or a pouch.
Do you do custom orders?
Yes we do custom orders for the type of
jewelry made in Pakistan. Please message us on facebook or WhatsApp +92 310
6999601 with clear picture of the design you want to order and we will provide
you an estimate. A deposit of 50% amount of the estimated price is required to start the custom order
Most custom orders are completed in 2 week
time. Some items may take up to 3 weeks.
Can you change an item’s stone color, mala, or
any piroyi on request?
Yes, we do change it on customer request. In
most cases we require 50% deposit in order to entertain such a request. Most of
the alterations are done free of charge. However, for bigger alterations
service charges may apply.
* Please note that altered items cannot be
exchanged.
What if the product I received is damaged?
If you receive damaged products, we are
responsible to replace the product free of charge.
Will I receive exactly the same product as in
picture?
Please note that we photograph our items
ourselves, and we do not treat our product pictures with photo shop in order to
enhance it colors or features. We do our best to photograph a picture as close to
real as possible.
In terms of product design and features, you
will receive exactly the same product. However, due to variations in screen type,
size and screen resolution of customer’s cell phone or computer, the color of
product polish or stones may slightly vary from the real object.
Is there any delivery charges?
We deliver FREE within Pakistan if your total
payable amount is over Rs. 995, otherwise delivery charges are Rs. 200
International deliveries are subject to
shipping fees depending on the country. Please refer to our “Shipping andPayment” policy for details on international shipping
In how many days will I receive my order?
Our estimated delivery time to most cities in
Pakistan is 2-3 working days, however, most orders are delivered next day after
dispatch. Orders to the cities in Balochistan and other far off parts of the
country may take upto 5 working days to deliver. International orders are delivered in 4-7
working days.
Can I cancel my order?
You can cancel your order before it is
dispatched. If it is canceled after dispatch, the customer is liable to pay Rs.400
for the courier charges incurred on in dispatching and return of order.
Can I check the items at the time of delivery?
Please note that your order is delivered in a
sealed packing in order to avoid theft during transit. The courier company does
not provide the facility for customer checking the product before payment. The
delivery man is not our employee and his role is only to deliver and collect
payment.
It is our responsibility to have the right
product delivered to you. If you receive your order in sealed packing, we are
responsible for the contents of the packet and any issues you may have.
What if I don’t like a product, can I return or
exchange?
We work on no-return no-refund policy because
of the nature of the products we sell and difficulties incurred in refund
process.
However, our customers have the right to
exchange their purchase. Following terms have to be followed in case of
exchange.
* Please note that items made on order or
altered on customer request cannot be exchanged.
What are your shop timings?
Our DHA, Lahore shop is open between 11am-10pm
Monday to Friday